FREQUENTLY ASKED QUESTIONS
We strive to ensure that every product you receive matches the high-quality images you see on our website. While lighting, angles, and individual screen settings can slightly alter the appearance, we take great care to represent our products as accurately as possible. If you have any concerns or specific questions about a product, don’t hesitate to reach out to our customer service team—we’re here to help!
To view your sale receipts, you can typically find them in the following places:
1. Email Confirmation: After a purchase, you should receive an email with your receipt and order details. Check your inbox (and spam folder, just in case)
2. Customer Support: If you’re unable to find your receipt through email or your account, feel free to contact our customer service team. They can provide a copy of your receipt or assist with any order-related questions.
To return an item, follow these general steps, though the exact process may vary depending on the brand’s return policy:
1. Check the Return Policy: Review the return policy on the website to ensure the item is eligible for return (e.g., within the return window, in original condition, and with tags still attached).
2. Initiate the Return:
* Online Account: If you have an account, log in and go to your order history. There may be an option to request a return directly from your order details.
* Customer Support: If you don’t have an account or can’t find the return option, contact customer support. You can email them or use the website’s contact form, providing your order number and the item you wish to return.
3. Prepare the Item: Pack the item securely, ensuring it’s in its original condition with any tags, receipts, or packaging, if required.
4. Return Shipping:
* If the brand provides a prepaid return label, follow the instructions provided by customer service or through your account.
* If not, you’ll be responsible for return shipping costs. Make sure to ship the item via a trackable method to avoid any issues.
5. Refund or Exchange: Once the item is received and inspected, you should receive your refund or exchange according to the brand’s policy.
If an item is marked as out of stock, it may be restocked, but it depends on the brand’s inventory and product demand.
When you’re ready to ship your order, you’ll typically have a few options depending on the brand’s shipping process:
1. Shipping Address: You can ship your order to any address you provide at checkout—whether it’s your home address, a work address, or even a gift address for someone else.
