Privacy Policy

At Ciel, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We collect various types of information to provide you with the best possible shopping experience:

  • Personal Information: When you make a purchase, create an account, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.
  • Usage Data: We collect information about your interactions with our website, including your IP address, browser type, operating system, pages viewed, and the date and time of your visits. This data helps us understand how you use our website and improve your experience.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities on our website. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Orders: To process and fulfill your orders, including sending order confirmations, processing payments, and delivering products to you.
  • Customer Service: To provide you with customer support, respond to your inquiries, and resolve any issues you may encounter.
  • Personalization: To personalize your shopping experience by displaying products and content that match your interests and preferences.
  • Marketing: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of these communications at any time.
  • Analytics: To analyze how our website is used and to improve its performance, we use Google Analytics to track user behavior on our website.

3. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

  • Service Providers: We may share your information with third-party service providers who assist us with website hosting, payment processing, shipping, and other essential services.
  • Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations or protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners as part of the transaction.

4. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Please revisit this page periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ciel
https://cielny.com/
New York, NY
[email protected]