- Return Window
You have 14 days from the date of delivery to return any items for a full refund or exchange. Items must be returned in their original condition, including tags and packaging.
- Eligibility
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging with tags attached.
- Not be a final sale or clearance item (these are non-returnable).
- Non-Returnable Items
The following items are non-returnable:
- Final sale and clearance items.
- How to Return an Item
- Contact Us: Email us at [your email address] with your order number and reason for return.
- Receive Return Instructions: We will provide you with a return authorization number and instructions for sending the item back.
- Prepare the Return: Pack the item securely in its original packaging. Include a copy of your invoice or order confirmation and the return authorization number.
- Ship the Item: Send the package to the address provided in the return instructions.
- Return Shipping Costs
- Domestic Returns: If you are returning an item due to a defect or error on our part, we will cover the return shipping costs. For all other returns, you will be responsible for the cost of return shipping.
- Refunds
- Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or a full refund, including return shipping costs.
- Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at [your email address] or [your phone number].
- Clothing Condition
To be eligible for a return, the clothing must:
- Be unused, unworn, and unwashed.
- Be in the same condition as when you received it.
- Have all original tags, labels, and packaging intact.
- Not show any signs of wear, alteration, or damage.
- Non-Returnable Items
The following items are non-returnable:
- Final sale and clearance items.
- Return Shipping Costs
- Domestic Returns: If you are returning an item due to a defect or error on our part, we will cover the return shipping costs. For all other returns, you will be responsible for the cost of return shipping.